Warranty

WARRANTY POLICIES

Tocode guarantees the quality and performance for the practical lifetime of our products. When used under normal conditions for which they are designed, these products are warranted to be free from defects in materials and workmanship for 1 years from the original date of purchase. If such a defect occurs, we will, at our discretion, repair or replace your product upon presentation of the original sales receipt, which serves as proof of purchase to validate your warranty.

Should you need to return your product, please contact us at support@tocode.com. We will provide you with a warranty claim form and the necessary information on how to send your product to us.

Customers are responsible for shipping items to us. Please ensure that you ship the product using a carrier that can provide you with tracking information and proof of delivery. Customers are responsible for their product until we sign for its delivery. Tocode cannot be liable for lost in-bound packages. If a common carrier damages your product, contact them immediately to file a claim.

Tocode's warranty covers manufacturing defects in materials and workmanship for the practical lifetime of the product, but it does not cover accidental damages, unreasonable or improper use, normal wear and tear, improper handling or damages caused by a common carrier, loss of use or consequential damages.

GENERAL FAQs

1. How long is the products warranty?

1 year warranty. Warranty is warranted to be free from defects in materials and craftsmanship under normal use for a period of one year from date of original purchase. Human damage, such as wear and tear and other human reasons are not included in the warranty.

2. What isn’t covered by the warranty?

• Purchases from unauthorized resellers
• Lost or stolen products
• Products damaged by human reason
• Purchases made over 1 year ago (unless otherwise stated)
• Non quality-related issues (after 30 days of purchase)
• Free products

3. Why purchases made through other retailers aren’t covered by the warranty?

Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process. Unauthorized reselling of Tocode products is strictly prohibited.

WARRANTY CLAIM PROCESS:

Please email support@tocodesport.com with warranty in the subject line and include the following info:

• Please describe the issue/defect with your product.
• Please provide receipt of purchase. If not available, please let us know where you purchased your product and what is your order number.
• Please provide clear photos or video of the defective, including a focused shot of the TOCODE logo.
• Please tell us your shipping address and email address.

We are responsible for our product conditions. We’d love to help you resolve any issues. We want you to have a positive experience every time when you shop with TOCODE. Please let us know if you have received any defective items by emailing us firstly: support@tocodesport.com