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30-Day Money-Back Guarantee for Any Reason
If you are not 100% satisfied with your Tocode items, simply send it back to us within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs. We accept returns of unworn, unwashed, and undamaged items(shipping damage excluded) within 30 days of delivery. All merchandise returned for exchange or refund must be in perfect, in like-new and sellable condition, like the original package. "Sale" items are not returnable. Otherwise there will be restocking fee of 30 % deducted. Coupons are not valid if include any sales product!
What items are returnable?
What items are non-refundable?
Free gifts and promotional items.
What information you need provide when we want to return a item?
Please contact our customer service firstly by emails. When contacting us, please include the following information:
1) Photos of the front and back of the packing envelope or box
2) Photo or video of the defective item, including description of the defect or defective area. (If you receive an item with quality issues, please provide us with this information.)
3)Photo or video of the received incorrect item.(If you receive an incorrect item, please provide us with this information.)
Can an item be exchanged?
Purchase can be exchange within 30 days from the delivered date. Items must be unused. undamaged and in sellable condition and in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued. Buyer is responsible for shipping back cost. Please contact us to get the return address, before return the product(s).